Privacy Notice

Last updated: 5 August 2026

BrodexTrident Limited ("BrodexTrident", "we", "us" or "our") is committed to protecting your personal information and respecting your privacy.

This Privacy Notice explains how we collect, use, store and share personal information when you visit our website, contact us, request a quotation or otherwise interact with BrodexTrident.

Who we are

BrodexTrident Limited is the controller responsible for the personal information described in this Privacy Notice.

BrodexTrident Limited
Company number: 07117560
Registered in England and Wales
Registered office: The Old Council Chambers, Halford Street, Tamworth, Staffordshire, B79 7RB

You can contact us about privacy or the use of your personal information at:

Email: info@brodextrident.com
Telephone: 0808 129 2008

Personal information we may collect

The information we collect will depend on how you interact with us and may include:

• your name, job title and organisation;
• your email address, telephone number and other contact details;
• information you provide through contact, quotation or other website forms;
• details about the premises, sites, services or requirements you are contacting us about;
• correspondence and communications between you and BrodexTrident;
• marketing and communication preferences;
• technical information such as your IP address, browser, device and website usage information; and
• cookie and consent preferences.

If you become a customer or supplier, we may also process information required to manage our business relationship, contracts, service delivery, invoicing and associated records.

We do not ask you to provide special category personal information through our website unless it is genuinely necessary for a specific purpose.

How we collect personal information

We may collect personal information directly from you when you:

• submit a form through our website;
• request a quotation;
• contact us by telephone or email;
• communicate with one of our employees;
• become a customer, supplier or other business contact; or
• interact with our website and consent to relevant cookies or analytics technologies.

We may also receive business contact information from your employer, a colleague or other legitimate business sources where appropriate.

How and why we use your personal information

We only use personal information where we have an appropriate lawful basis.

Where we rely on legitimate interests, we consider whether our interests are necessary and proportionate and balance them against the rights and interests of the individuals concerned.

Marketing communications

We may use business contact details to provide information about BrodexTrident services, updates or content where this is permitted by applicable data protection and electronic marketing rules.

Where consent is required, we will ask for it before sending marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.

Opting out of marketing will not prevent us from sending necessary service-related or administrative communications where you have an existing business relationship with us.

Website forms and HubSpot

Our website is hosted using HubSpot and we use HubSpot functionality to manage website forms, enquiries and related customer relationship information.

When you submit information through a website form, the information you provide may be stored within our HubSpot account and used by authorised BrodexTrident personnel to respond to your enquiry and manage our relationship with you.

HubSpot acts as a service provider to BrodexTrident for relevant website, hosting and customer relationship management activities.

For information about cookies used through our website, please see our Cookie Policy.

Who we may share your information with

We may share personal information where necessary with service providers supporting our website, IT systems, communications and business operations; professional advisers such as accountants, insurers or legal advisers; contractors or service partners where necessary to provide a requested service; other companies within our business group where appropriate; and regulatory, government, law enforcement or other authorities where disclosure is required or permitted by law.

We require service providers processing information on our behalf to handle personal information appropriately and only for agreed purposes.

We do not sell personal information to third parties.

International transfers

Some of the technology providers and service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally and UK data protection rules require additional safeguards, we take steps to ensure that an appropriate transfer mechanism is in place.

This may include transferring information to countries covered by UK adequacy regulations or using approved contractual safeguards or other lawful transfer mechanisms.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

The length of time information is retained will depend on factors including the nature of our relationship with you, whether an enquiry develops into a customer relationship, legal and regulatory requirements, financial and accounting obligations, and whether information may be required to establish or defend legal claims.

Where information is no longer required, it will be securely deleted, anonymised or otherwise disposed of in accordance with our retention arrangements.

Cookie retention periods are explained separately in our Cookie Policy.

How we protect your information

We use appropriate organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to employees, contractors and service providers who require it for legitimate business purposes.

Your data protection rights

Depending on the circumstances and the lawful basis we rely upon, you may have the right to ask us for access to your personal information, ask us to correct inaccurate or incomplete information, request deletion of your information, ask us to restrict how information is used, object to certain processing, or request transfer of certain information.

Where we rely on consent, you can withdraw your consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

You also have an absolute right to object to the use of your personal information for direct marketing.

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, please contact us using the details provided above.

Automated decision-making

We do not currently use personal information collected through this website to make solely automated decisions that have legal or similarly significant effects on individuals.

Complaints

If you have concerns about how BrodexTrident has handled your personal information, please contact us first so that we can investigate and respond.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.

Links to other websites

Our website may contain links to websites operated by third parties.

BrodexTrident is not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy information provided by any external website you visit.

Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our business, website, services, technology or legal requirements.

The latest version will be published on this page and the "Last updated" date will be amended accordingly.